Terms of service

Last updated: 12th April 2026

These Terms of Service ("Terms") govern your access to and use of the Zentra Office website, including all related products, services, content, features and tools made available through it.

This website is operated by LTDL Pty Ltd trading as Zentra Office. Throughout these Terms, "Zentra Office", "we", "us" and "our" refer to LTDL Pty Ltd.

By accessing our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use this website.

These Terms are intended to operate alongside your rights under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under law where doing so would be unlawful.

1. Use of our website

You may use our website only for lawful purposes and in accordance with these Terms.

By using this website, you confirm that you are at least 18 years old or otherwise have the legal capacity to enter into a binding agreement.

You agree not to use our website:

for any unlawful, fraudulent or improper purpose
to interfere with or disrupt the operation or security of the website
to misuse the website by knowingly introducing viruses, malicious code or harmful material
to copy, scrape, harvest or extract data from the website without our prior written consent
to use bots, automated tools, agentic systems or similar technologies to access or interact with the website in a way that imposes an unreasonable burden on our systems or bypasses our controls
in any way that infringes our rights or the rights of others

We may suspend, restrict or terminate your access to the website if we reasonably believe you have breached these Terms.

2. Account information

You may be asked to provide information such as your name, email address, billing details, shipping details and payment information when placing an order or using parts of our website.

You agree that all information you provide is accurate, current and complete, and that you will promptly update it if it changes.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity conducted through your account.

3. Product information

We aim to ensure that product descriptions, specifications, pricing, images and other content on our website are accurate and up to date. However:

colours and appearance may vary depending on your screen or device settings
packaging or minor specifications may change from time to time
errors, omissions or delays in updating information may occasionally occur

We reserve the right to correct any errors, inaccuracies or omissions at any time, including after an order has been placed.

4. Orders

When you place an order, you are making an offer to purchase products from us.

An order is not accepted until we confirm it. We may accept, decline, cancel or limit an order at our discretion, including where:

a product is unavailable
there is an error in pricing or product information
we suspect fraud, unauthorised activity or a breach of these Terms
we are unable to process payment
shipping restrictions apply

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order.

You are responsible for reviewing your order carefully before submitting it. Once an order has been placed, we may not be able to make changes or cancellations.

5. Pricing and payment

All prices on our website are in Australian dollars (AUD) and include GST where applicable.

Shipping charges, if applicable, will be shown at checkout unless otherwise stated.

We reserve the right to change prices, promotions and product listings at any time without notice. The price payable for your order will be the price displayed at the time you complete checkout.

You warrant that any payment method used is valid and that you are authorised to use it. By submitting payment details, you authorise us to charge the full amount payable for your order, including any delivery charges and applicable taxes.

6. Commercial use and resale

Our products are sold for legitimate end use by individuals, businesses and organisations. However, you must not purchase from us for unauthorised resale, redistribution or export where this would breach our pricing, brand, supply or trading arrangements.

We reserve the right to refuse or cancel orders that appear to be placed for unauthorised commercial resale or distribution.

7. Fraud prevention

To protect our customers and our business, we may carry out verification checks on orders and accounts.

We reserve the right to refuse, hold, cancel or limit any order where we reasonably suspect fraudulent activity, unauthorised payment use, false account information, suspicious ordering behaviour or other conduct that may expose us or others to risk.

Where appropriate, we may request additional information before processing an order.

8. Shipping and delivery

We will make reasonable efforts to dispatch orders promptly. Any shipping or delivery timeframes provided are estimates only and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, supply chain disruptions, customs processing, weather events or incorrect delivery information supplied by you.

Risk in the goods passes to you upon delivery to the nominated address, or when the goods are collected, as applicable.

Title to goods remains with us until full payment has been received.

For more information, please see our Shipping Policy.

9. Returns, refunds and consumer guarantees

Our returns and refunds are governed by our Refund Policy.

Nothing in these Terms limits your rights under the Australian Consumer Law, including in relation to faulty, damaged, misdescribed or not fit for purpose products.

Where a remedy is available under the Australian Consumer Law, we will meet our obligations in accordance with that law.

For change-of-mind returns, if offered, the conditions, exclusions and any applicable fees are set out in our Refund Policy.

10. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that we may collect, use and disclose your personal information in accordance with our Privacy Policy.

Our website is hosted on Shopify, which may also process personal information to provide and support the ecommerce platform and related services.

11. Intellectual property

Unless otherwise stated, all content on this website, including text, graphics, icons, images, logos, branding, layout, design elements, product compilations, downloadable materials and software, is owned by or licensed to Zentra Office and is protected by applicable intellectual property laws.

You must not reproduce, adapt, distribute, publish, display, transmit or otherwise exploit any part of this website or its content without our prior written consent, except as permitted by law.

Third-party trade marks and compatible products
All trade marks, logos and brand names are the property of their respective owners and are not affiliated with Zentra Office.

Unless expressly stated otherwise, products sold by Zentra Office are compatible or replacement products and are not manufactured, authorised or endorsed by the original equipment manufacturer (OEM).

All company, product and service names are used for identification and compatibility purposes only. Use of these names, trade marks and brands does not imply any affiliation with or endorsement by the respective owners.

12. Third-party services and links

Our website may contain links to third-party websites, apps, integrations or tools. These are provided for convenience only.

We do not control and are not responsible for the content, availability, security or practices of third-party services or websites. Accessing or using them is at your own risk.

13. Reviews, feedback and submissions

If you submit reviews, comments, suggestions, ideas or other content to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish and display that content for business, promotional or operational purposes.

You confirm that any content you submit:

is accurate to the best of your knowledge
does not infringe the rights of any person
is not unlawful, misleading, defamatory, abusive, obscene or otherwise inappropriate
does not contain viruses, malicious code or harmful material

We may remove or decline to publish submissions at our discretion.

14. Website availability and disclaimers

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by law, our website and its content are provided on an "as is" and "as available" basis.

While we take reasonable care in preparing the content on our website, we do not warrant that all content is complete, current or free from errors at all times.

Nothing in these Terms excludes any consumer guarantee, statutory right or other protection that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent permitted by law, we exclude liability for any indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of opportunity or loss of data, arising out of or in connection with your use of our website or purchase of products from us.

Where our liability cannot be excluded under law, our liability is limited, at our option, to:

replacing the goods
repairing the goods
resupplying the services
paying the cost of replacing, repairing or resupplying the goods or services

Nothing in these Terms limits liability where it would be unlawful to do so.

16. Indemnity

You agree to indemnify and hold harmless Zentra Office, LTDL Pty Ltd, its directors, officers, employees, contractors and agents from and against any claims, losses, liabilities, damages and expenses arising out of or in connection with your breach of these Terms, your misuse of the website, or your breach of any law or the rights of a third party.

17. Termination

We may suspend or terminate your access to our website at any time if we reasonably believe you have breached these Terms or engaged in conduct that may harm our business, website, customers or suppliers.

Termination does not affect any rights or obligations accrued before termination.

18. Changes to these Terms

We may update these Terms from time to time by publishing the revised version on our website.

The updated Terms will take effect from the date they are published, unless otherwise stated. Your continued use of the website after any changes are published constitutes acceptance of those changes.

19. Governing law

These Terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and any courts entitled to hear appeals from those courts.

20. Contact details

If you have any questions about these Terms, please contact us using the details below:

LTDL Pty Ltd trading as Zentra Office
Email: info@zentraoffice.com.au
Phone: (03) 7074 1810
Address: 7/61 The Gateway, Broadmeadows, VIC 3047
ABN: 84 679 002 094
Visit our contact us page for additional contact methods