Privacy policy

Last updated: April 12, 2026

This Privacy Policy describes how LTDL Pty Ltd (ABN 84 679 002 094) trading as Zentra Office ("we", "us", "our") collects, uses and discloses your personal information when you visit or make a purchase from www.zentraoffice.com.au (the "Site"), or otherwise interact with us.

By using our Site or services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

This Privacy Policy is intended to operate alongside the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What is personal information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This does not include information that has been properly anonymised or aggregated so that it can no longer reasonably identify you.

2. What personal information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Information you provide directly

your name
billing and shipping address
email address
phone number
account login details, if you create an account
information you provide when contacting us

Order and transaction information

products viewed, added to cart or purchased
order history and transaction details
returns, refunds and customer service interactions
payment-related information processed through our payment providers

Device and usage information

IP address
browser type and device information
pages viewed and actions taken on our Site
referring websites or traffic sources
cookie identifiers and similar online identifiers

3. How we collect your personal information

We collect personal information:

directly from you when you place an order, create an account, submit an enquiry, sign up for marketing or otherwise interact with us
automatically through your use of our Site, including through cookies, pixels, tags and similar technologies
from service providers and partners who help us operate our business, including ecommerce, payments, shipping, analytics and advertising providers

4. How we use your personal information

We may use your personal information for the following purposes:

To provide our products and services

process and fulfil orders
arrange shipping and delivery
manage returns, refunds and customer support
maintain your account and purchase history

To operate and improve our Site and services

understand how customers use our Site
improve website performance, usability and product offerings
troubleshoot technical issues and maintain security

For marketing and advertising

send marketing communications where permitted by law
measure the performance of our advertising campaigns
show ads to people who have visited our Site or interacted with our products
show ads that may be more relevant based on previous browsing activity, cart activity or purchase activity

For fraud prevention and security

detect and prevent fraudulent, suspicious or unauthorised activity
protect our customers, systems and business operations

To comply with legal obligations

comply with applicable laws and regulations
respond to lawful requests and enforce our policies and terms

5. Cookies, analytics and advertising technologies

We use cookies and similar technologies, including tags, pixels and online identifiers, to operate our Site, remember your preferences, understand how visitors use our Site, and support advertising and remarketing activities.

These technologies may collect information such as your IP address, browser type, device identifiers, pages viewed, products viewed, cart activity, purchase activity and interactions with our Site.

We may use this information to:

keep the Site functioning properly
analyse traffic and user behaviour
measure the effectiveness of our marketing
show ads on Google, Meta and other platforms to people who have previously visited our Site
create audience groups for advertising and suppress ads to existing purchasers where appropriate

Third parties such as Google and other advertising partners may use cookies or similar technologies to serve ads based on your past visits to our Site and other websites. Google also provides controls that allow users to manage personalised ads. Learn more from Google here.

You can control cookies through your browser settings. Disabling some cookies may affect the functionality of the Site.

6. Direct marketing

We may send you marketing communications by email or other permitted channels where you have requested them, consented to them, or where otherwise permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us using the details below.

Even if you opt out of marketing communications, we may still send you service-related messages, such as order confirmations, shipping updates or important account or policy notices.

7. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy, including:

Shopify, which hosts and supports our online store
payment providers and payment gateways
shipping, fulfilment and logistics providers
IT, cloud storage, website and security providers
analytics and advertising providers
professional advisers such as accountants, auditors or legal advisers
government authorities, regulators or law enforcement where required by law

We do not sell your personal information in exchange for money. However, when we use advertising and remarketing tools, information may be collected or disclosed to advertising partners for ad measurement, audience matching or personalised advertising purposes.

8. Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and support the ecommerce platform and related services.

You can read Shopify's Privacy Policy here: https://privacy.shopify.com/en

9. Overseas disclosure

Some of our service providers, including ecommerce, analytics, advertising and cloud service providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with Australian privacy law.

10. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

11. Access and correction

You may request access to the personal information we hold about you, and request correction of inaccurate personal information, by contacting us using the details below.

We may need to verify your identity before processing your request. In some circumstances, the law may permit or require us to refuse a request, in whole or in part.

12. Third-party websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.

13. Children's privacy

Our Site is not directed to children under 18, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). More information is available at https://www.oaic.gov.au/.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations.

The updated version will be published on this page with a revised "Last updated" date.

16. Contact us

If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact us:

LTDL Pty Ltd trading as Zentra Office
Email: info@zentraoffice.com.au
Address: 7/61 The Gateway, Broadmeadows, VIC 3047
ABN: 84 679 002 094
Contact page: Visit our contact page