Refund policy
Returns & Refunds
We want to make returns as straightforward as possible.
Faulty, damaged or incorrect items
If your item is faulty, damaged or different from what you ordered, please contact us at info@zentraoffice.com.au with your order number, a description of the issue and supporting photos.
We will assess the issue and arrange a repair, replacement, refund or other appropriate solution. Where a return is required, we will provide return instructions and cover reasonable return costs.
Nothing in this policy limits your rights under the Australian Consumer Law.
Change-of-mind returns
We may accept change-of-mind returns requested within 30 days of delivery. Items must be unused, complete, in their original packaging and in resaleable condition.
Approved change-of-mind returns are subject to:
- A 15% restocking fee
- Return postage paid by the customer
- Original delivery charges not being refunded
Please contact us before returning an item.
How to arrange a return
Email info@zentraoffice.com.au with your order number and reason for the return. We will provide an RMA number and return instructions.
Please package the item securely and use a tracked delivery service. Returns must not be delivered to our warehouse in person.
Refunds
Approved refunds will be returned to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
Lost deliveries
If your order has not arrived within the expected timeframe, please contact us. We will investigate with the carrier and arrange a replacement or refund if the parcel is confirmed as lost.
Cancellations
Contact us as soon as possible if you wish to cancel an order. Orders can be cancelled if they have not yet been dispatched. Once dispatched, the applicable return process above will apply.